TERMS OF SERVICE
Overview
This website is operated by Emily Caslli Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Emily Caslli Inc. We offer this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.
If you do not agree to all the Terms of this agreement, you may not access the website or use any services.
Section 1 – Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for your minor dependents to use this site.
You may not use our products for unlawful or unauthorized purposes.
You must not transmit any destructive code, including worms or viruses.
Any breach will result in immediate termination of services.
Section 2 – Bespoke Couture Services
2.1 Acceptance of Terms
By engaging Emily Caslli Inc. for couture services, you acknowledge and accept these Terms and Conditions in their entirety. Please raise any questions during your consultation.
2.2 Orders and Payments
Order Confirmation
Engagement begins with a consultation covering design, fabric, and measurements. A detailed quotation will be provided.
A non-refundable deposit, as specified in the quotation, is required to secure the order and begin work.
Once work commences, the order may not be withdrawn; all sales are final and non-cancellable.
Deposit and Payment Schedule
A non-refundable deposit of 100% of the total price is required to secure the order and initiate production.
All deposits and payments are non-refundable once the design process has commenced.
Taxes and Duties
Clients are responsible for any duties, taxes, or import fees associated with their order.
Non-Payment Consequences
We reserve the right to retain garments if final balances remain unpaid and may pursue legal remedies.
Refunds and Cancellations
No refunds or cancellations will be accepted once work has begun or materials procured.
2.3 Consultations and Fittings
Scheduled Appointments
Clients must attend all scheduled appointments. Changes must be requested at least five (5) business days in advance.
Missed or late-cancelled appointments may incur additional fees.
Travel for Fittings
If mutually agreed, Emily Caslli staff may travel to a client’s chosen location for fittings.
Additional costs may include, but are not limited to business-class travel for journeys over four hours, accommodation, and related expenses for the Designer and her team.
Clients must reimburse such expenses within seven (7) days of receiving an invoice.
Extended Travel
Additional charges may apply for extended travel exceeding three (3) business days or involving significant distances.
2.4 Customization and Alterations
Custom Design Guarantee
All couture garments are crafted to the client’s measurements and style preferences confirmed at consultation.
Minor alterations requested within 30 days of receipt are complimentary.
Alterations requested within 1 year of receipt due to workmanship are free of charge.
Alterations required due to changes in measurements or style preferences after delivery will incur additional charges, payable in full before work begins.
No Liability for Measurement Changes
We are not responsible for discrepancies caused by changes in client measurements after initial fittings (e.g., weight fluctuation).
2.5 Delivery and Risk
Shipping Responsibility
Clients are responsible for arranging insured shipping through a courier of their choice.
Once garments are handed to the courier or a client’s agent, all risk transfers to the client.
Delivery is considered complete at that point under applicable U.S. law.
Collection of Garments
Finished garments must be collected within 14 days of notification of completion.
Storage fees may apply for delayed collection.
2.6 Additional Provisions
Design Changes
Any design changes after consultation must be made in writing. Such changes may alter cost and timeline.
Approval of Final Garment
Clients will have the opportunity to inspect finished garments. Concerns must be raised immediately.
Timeframe for Completion
Completion timelines will be provided during consultation, subject to material availability and payment schedules.
Delays outside our control (e.g., supply chain issues) are not our liability, and time is not of the essence for any order.
Deposit Forfeiture
If a client fails to proceed, misses deadlines for fittings, material selection, or payments, the deposit will be forfeited.
Section 3 – General Website Conditions
We may refuse service to anyone, for any reason, at any time.
Credit card details are always encrypted; other transmissions may not be.
You agree not to reproduce, duplicate, or resell any part of the service without permission.
Section 4 – Accuracy of Information
We do not guarantee that site information is accurate or current. Any reliance is at your own risk. Content may be modified without obligation to update.
Section 5 – Modifications to Services and Prices
Prices are subject to change without notice.
We may modify or discontinue services at any time without liability.
Section 6 – Products or Services (E-Commerce)
Some products may be available exclusively online, in limited quantities.
We do not guarantee monitor displays of colors.
We may limit sales by customer, region, or jurisdiction.
We do not guarantee that purchased products will meet expectations.
Section 7 – Billing and Account Information
We reserve the right to refuse or cancel orders at our discretion.
You must provide complete and accurate account information and keep it updated.
Section 8 – Third-Party Links
We are not responsible for third-party websites or their products, services, or content. Transactions with third parties are solely at your risk.
Section 9 – User Submissions
By submitting comments or materials, you grant us the right to use them without restriction. We are not obligated to compensate you or respond.
Section 10 – Personal Information
Submission of personal data is governed by our Privacy Policy.
Section 11 – Errors and Omissions
We reserve the right to correct errors and update information without prior notice, including after an order is placed.
Section 12 – Prohibited Uses
You may not use the site for unlawful purposes, to infringe intellectual property, to harass or discriminate, to transmit malware, or to interfere with site security.
Section 13 – Disclaimer of Warranties; Limitation of Liability
All services and products are provided “as is.” We do not guarantee uninterrupted or error-free service. We are not liable for direct, indirect, or consequential damages, including lost profits or data.
Section 14 – Indemnification
You agree to indemnify and hold harmless Emily Caslli Inc. from any claims arising from your breach of these Terms.
Section 15 – Severability
If any provision is unenforceable, the remaining provisions remain in effect.
Section 16 – Termination
These Terms remain in effect unless terminated by either party. If you breach any provision, we may immediately terminate your access and you remain liable for all outstanding amounts.
Section 17 – Entire Agreement
These Terms and any policies posted on this site constitute the full agreement between you and Emily Caslli Inc.
Section 18 – Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Disputes shall be subject to the exclusive jurisdiction of Virginia state and federal courts.
Section 19 – Changes to Terms
We may update these Terms at any time by posting updates online. Continued use of the website or services constitutes acceptance of changes.
Section 20 – Contact Information
Questions regarding these Terms of Service should be sent to:
staff@emilycaslli.com